Accessing Citi® Cardmember Tickets: Everything you need to know (2024)

To access Citi® Cardmember Presale Tickets for select events, you’ll need to link your Citi and Ticketmaster accounts. To access Citi® Cardmember Preferred and other Citi® Tickets, please use the six-digit access method above.

  1. Sign into your Ticketmaster Account.
  2. Click or tap Connect for Citi Cardmembers under Connected Accounts.
  3. Sign into your Citi Card online account and select Authorize Access.
  4. You’re all set to purchase Citi Presale Tickets with an eligible Citi Card.

You can also connect your accounts while searching for tickets by selecting Unlock on a Citi® Cardmember Presale Ticket. Once you've completed the process, you'll be redirected to the event detail page.

By linking your accounts, you’re only permitting Citi to provide Ticketmaster access to your card type and partial account number. No other personal or financial information will be provided by Citi to Ticketmaster.

Do I have to link my account each time I purchase Citi® Cardmember Presale Tickets?

Once you’ve linked your Citi account with your Ticketmaster account, just sign in to unlock access and purchase your Citi® Cardmember Presale Tickets. No further steps or codes are required. You’ll need to link your accounts at least once per year, however, to maintain access to future Citi® Cardmember Presales.

How do I know if I have an eligible Citi account?

Sign in or register your Citi online account by visiting Citi.com. You won’t be able to access Citi® Cardmember Presale tickets without having a Citi Card account and an active Citi Online account.

Can I unlink my Citi and Ticketmaster accounts?

Yes, you’re able to unlink your accounts at any time by accessing the Connected Accounts page within the My Profile section in your Ticketmaster account.

Why can’t I access Citi® Cardmember Presale Tickets with the six-digit method?

Citi and Live Nation are working together to make sure that more tickets get in the hands of real fans like you – not scalpers, brokers, and bots. By linking your Ticketmaster and Citi Card accounts, you’re verifying that you’re a Citi Card customer and eligible to access these tickets. Because we’re keeping unauthorized users from accessing these tickets, fans will be more likely to get access to these types of tickets. Currently, only a limited number of Citi® Cardmember Presales will require you to link your Citi and Ticketmaster accounts.

Will I need to link my accounts to access tickets for a show on another site?

No, this process to access Citi® Cardmember Presale Tickets will only apply to events ticketed on Live Nation and Ticketmaster sites.

Can I access Citi® Cardmember Presale Tickets if I have a Citi card issued by Banamex in Mexico?

Citi® Cardmember Presale Ticket access is not available for Citi cards issued outside of the United States.

Can I use the account linking method for my retail store credit card issued by Citi?

No, retail store credit cards issued by Citi will not give you access to Citi® Cardmember Presale Tickets for events requiring account linking, even if you’ve previously used the six-digit access code method. Retail store credit cards will be able to access Citi® Cardmember Presale and other Citi® Tickets for events using the six-digit access code method.

We are exploring how to provide fans with retail store credit cards issued by Citi with access to Citi® Cardmember Presale Tickets via account linking in the future.

Retail store credit cards that are not supported by this account linking process include AllModern Credit Card, AllModern Mastercard, Big O Tires, Birch Lane Credit Card, Birch Lane Mastercard, Bloomingdale's, Brand Source Credit Card, Brooks Brothers Platinum Mastercard, Brooks Card, BRP Credit Card, CAT Commercial Revolving Account Card, CAT Commercial Invoice Card, Consumer Electronics and Appliances, Costco Member Credit, Del's Feed & Farm Supply Personal Card, Drive Card Private Label, Dunlop Credit Card, ExxonMobil Credit Card, Ford Service Credit Card, Ford Service Credit Card (Quick Lane), Good Year Credit Card, Home Furnishings Card, Honda Power Equipment Credit Card, Honda Powerspots Credit Card, Jewelers Reserve Card, Joss and Main Credit Card, Joss and Main Mastercard, Kawasaki Credit Card, Kelly Tires Credit Card, Lincoln Service Card, LL Bean Mastercard, Macy's, Magnolia Credit Card, Merchant's Tire Credit Card, Meijer Credit Card, My Best Buy Credit Card, My Best Buy Mastercard, My Best Buy Visa Card, NTB Credit Card, Office Depot Personal Credit Card, Office Depot Business Credit Account, Overstock, Pacific Sales Credit Card, Ross-Simons Credit Card, Sears Card, Sears Charge Plus, Sears Home Improvement Account, Sears Mastercard, Shop Your Way Mastercard, Shop Your Way Mastercard for Sears Home and Outlet, Shell | Fuel Rewards Card, Shell | Fuel Rewards Mastercard, Shell Credit Card, Shell Platinum Mastercard, Sidney Thomas Credit Card, Staples Credit Card, Staples Commercial More Account, Staples Business More Account, Staples Credit Plan, Sunoco Account, Sunoco Mastercard, Sunoco Rewards Card, The Great Indoors Gold Mastercard, The Home Depot Commercial Account, The Home Depot Commercial Revolving Charge Card, The Home Depot Consumer Credit Card, Tire Kingdom Credit Card, Toro-Exmark Credit Card, Tractor Supply Credit Card, Volkswagen Service Card, Wawa Credit Card, Wayfair Credit Card, Wayfair Mastercard

For more information on how your data may be processed, please review Ticketmaster/Live Nation and Citi’s privacy policies and terms.

Accessing Citi® Cardmember Tickets: Everything you need to know (2024)

FAQs

Accessing Citi® Cardmember Tickets: Everything you need to know? ›

Citi Entertainment also offers presale tickets through Ticketmaster and Live Nation. In most cases, the early access passcode is the first six digits of your Citi credit or debit card, but in a few cases you might receive a pop-up box with a separate passcode to use.

How do I access Citi Cardmember Presale? ›

Citi Entertainment also offers presale tickets through Ticketmaster and Live Nation. In most cases, the early access passcode is the first six digits of your Citi credit or debit card, but in a few cases you might receive a pop-up box with a separate passcode to use.

What is the passcode for Citi card tickets? ›

How Do I Find My Citi Entertainment Passcode? Some events and concerts may require a passcode to purchase tickets. For ticket purchases that start on the Citi Entertainment website but go through Ticketmaster or Live Nation, the passcode is the first six digits of your Citi credit card or Citibank debit card number.

What is Citi Cardmember Presale at Ticketmaster? ›

A Citi Presale provides eligible Citi credit card or Citibank Debit Card customers with the opportunity to purchase tickets to a specific concert tour or other event for a limited time before the tickets become available to the general public (e.g. public on-sale).

Do Citi card members get discount tickets? ›

Cardholders are able to get exclusive benefits and tickets for concerts, art shows, sporting events and exclusive experiences, like open skate nights with the Dallas Stars. Plus, there are several exclusive events and free ticket events that are open only to Citibank cardholders.

How to access presale tickets? ›

How do presales work? Presales give fans with codes the opportunity to purchase tickets before the general public. However, the codes don't guarantee tickets. Look for the Unlock button or link on your event to enter your presale code.

How do I get my Citi invitation code? ›

Log in to your Citi Mobile® App and find the unique invitation code by sliding across the offers at the bottom of your screen.

How to find Citi presale code? ›

If you have a Citi credit card or Citi MasterCard debit card, the Citi presale code is the first six digits of your account number on the front of your card without the dashes. You need to use the same card for purchasing the tickets.

What is the secret word on Citi card? ›

The Security Word enables you to securely access your account after you have forgotten your Password. When you applied for the card, you were asked to provide a hint (a question such as, "What is my best friend's last name?") and the answer to the hint/question (which is your Security Password).

How do I find my PIN for my Citi card? ›

If you forget your PIN, please login to www.citimanager.com/login and select the "View PIN" tab. Alternatively please contact Citi Customer Services. The PIN can then be reissued. You should never disclose your PIN to anyone and never provide your PIN verbally or in writing.

How does Ticketmaster decide who gets a presale code? ›

Those who registered during the registration window and pass the Ticketmaster analysis will then be randomly selected to receive an offer code from Ticketmaster.

How do I enter a Ticketmaster presale code? ›

Offer Passcodes are entered before you select your tickets.
  1. Sign into your My Account.
  2. Select your event and navigate to the ticket search.
  3. Select the Unlock button next to the Filters button and enter your code to see the available seats. Ticketmaster app Ticketmaster.com.
  4. Select your tickets and continue to checkout.

Does everyone have access to Ticketmaster presale? ›

Artist Presale

A common perk of being a member of an artist's mailing list or fan club is presale access. You'll usually receive details ahead of time about how to access these presales, whether through a code from the artist or by signing up in advance.

Are Citi Cardmember preferred tickets better? ›

Citi Preferred Tickets are a good option for popular shows that are likely to sell out fast, as Citi cardholders often get access to presales. You may also be able to score VIP seating, artist meet-and-greets, and more. However, Citi Preferred Tickets don't get you much of a discount, if any.

What are the first 6 digits of a Citi card? ›

The first six or eight digits of the credit card represent the Issuer Identification Number (IIN), also known as the Bank Identification Number (BIN). These digits clearly identify the financial institution issuing the card.

Which Citi card gives lounge access? ›

No, your Citi credit card does not have lounge access, except for the Citi® / AAdvantage® Executive World Elite Mastercard®, which offers a complimentary Admirals Club membership. This membership can get you and up to two guests into over 100 Admirals Club and partner lounges around the world.

How to get presale code for Ticketmaster? ›

Join the fan club from the artist's official fan club site. As a club member, you'll get a unique presale code before the upcoming ticket presale starts. Some artists give fans the chance to buy tickets and a fan club membership together during their presales on Ticketmaster.com — so you won't need a presale code.

How do I know if I have access to Ticketmaster presale? ›

Depending on the type of presale, you may need to sign up to join the presale or get a code to access the ticket sale. Create a Ticketmaster account and favorite all the artists, performers, teams and venues that you love, so we can notify you by email about upcoming presales.

How to join Ticketmaster Capital One presale? ›

Getting access to presale events usually involves entering a code, like the first six digits of your Capital One credit or debit card, and then using your Capital One card to purchase tickets.

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