Accessing Citi® Cardmember Tickets: Everything you need to know (2024)

To access Citi® Cardmember Presale Tickets for select events, you’ll need to link your Citi and Ticketmaster accounts. To access Citi® Cardmember Preferred and other Citi® Tickets, please use the six-digit access method above.

  1. Sign into your Ticketmaster Account.
  2. Click or tap Connect for Citi Cardmembers under Connected Accounts.
  3. Sign into your Citi Card online account and select Authorize Access.
  4. You’re all set to purchase Citi Presale Tickets with an eligible Citi Card.

You can also connect your accounts while searching for tickets by selecting Unlock on a Citi® Cardmember Presale Ticket. Once you've completed the process, you'll be redirected to the event detail page.

By linking your accounts, you’re only permitting Citi to provide Ticketmaster access to your card type and partial account number. No other personal or financial information will be provided by Citi to Ticketmaster.

Do I have to link my account each time I purchase Citi® Cardmember Presale Tickets?

Once you’ve linked your Citi account with your Ticketmaster account, just sign in to unlock access and purchase your Citi® Cardmember Presale Tickets. No further steps or codes are required. You’ll need to link your accounts at least once per year, however, to maintain access to future Citi® Cardmember Presales.

How do I know if I have an eligible Citi account?

Sign in or register your Citi online account by visiting Citi.com. You won’t be able to access Citi® Cardmember Presale tickets without having a Citi Card account and an active Citi Online account.

Can I unlink my Citi and Ticketmaster accounts?

Yes, you’re able to unlink your accounts at any time by accessing the Connected Accounts page within the My Profile section in your Ticketmaster account.

Why can’t I access Citi® Cardmember Presale Tickets with the six-digit method?

Citi and Live Nation are working together to make sure that more tickets get in the hands of real fans like you – not scalpers, brokers, and bots. By linking your Ticketmaster and Citi Card accounts, you’re verifying that you’re a Citi Card customer and eligible to access these tickets. Because we’re keeping unauthorized users from accessing these tickets, fans will be more likely to get access to these types of tickets. Currently, only a limited number of Citi® Cardmember Presales will require you to link your Citi and Ticketmaster accounts.

Will I need to link my accounts to access tickets for a show on another site?

No, this process to access Citi® Cardmember Presale Tickets will only apply to events ticketed on Live Nation and Ticketmaster sites.

Can I access Citi® Cardmember Presale Tickets if I have a Citi card issued by Banamex in Mexico?

Citi® Cardmember Presale Ticket access is not available for Citi cards issued outside of the United States.

Can I use the account linking method for my retail store credit card issued by Citi?

No, retail store credit cards issued by Citi will not give you access to Citi® Cardmember Presale Tickets for events requiring account linking, even if you’ve previously used the six-digit access code method. Retail store credit cards will be able to access Citi® Cardmember Presale and other Citi® Tickets for events using the six-digit access code method.

We are exploring how to provide fans with retail store credit cards issued by Citi with access to Citi® Cardmember Presale Tickets via account linking in the future.

Retail store credit cards that are not supported by this account linking process include AllModern Credit Card, AllModern Mastercard, Big O Tires, Birch Lane Credit Card, Birch Lane Mastercard, Bloomingdale's, Brand Source Credit Card, Brooks Brothers Platinum Mastercard, Brooks Card, BRP Credit Card, CAT Commercial Revolving Account Card, CAT Commercial Invoice Card, Consumer Electronics and Appliances, Costco Member Credit, Del's Feed & Farm Supply Personal Card, Drive Card Private Label, Dunlop Credit Card, ExxonMobil Credit Card, Ford Service Credit Card, Ford Service Credit Card (Quick Lane), Good Year Credit Card, Home Furnishings Card, Honda Power Equipment Credit Card, Honda Powerspots Credit Card, Jewelers Reserve Card, Joss and Main Credit Card, Joss and Main Mastercard, Kawasaki Credit Card, Kelly Tires Credit Card, Lincoln Service Card, LL Bean Mastercard, Macy's, Magnolia Credit Card, Merchant's Tire Credit Card, Meijer Credit Card, My Best Buy Credit Card, My Best Buy Mastercard, My Best Buy Visa Card, NTB Credit Card, Office Depot Personal Credit Card, Office Depot Business Credit Account, Overstock, Pacific Sales Credit Card, Ross-Simons Credit Card, Sears Card, Sears Charge Plus, Sears Home Improvement Account, Sears Mastercard, Shop Your Way Mastercard, Shop Your Way Mastercard for Sears Home and Outlet, Shell | Fuel Rewards Card, Shell | Fuel Rewards Mastercard, Shell Credit Card, Shell Platinum Mastercard, Sidney Thomas Credit Card, Staples Credit Card, Staples Commercial More Account, Staples Business More Account, Staples Credit Plan, Sunoco Account, Sunoco Mastercard, Sunoco Rewards Card, The Great Indoors Gold Mastercard, The Home Depot Commercial Account, The Home Depot Commercial Revolving Charge Card, The Home Depot Consumer Credit Card, Tire Kingdom Credit Card, Toro-Exmark Credit Card, Tractor Supply Credit Card, Volkswagen Service Card, Wawa Credit Card, Wayfair Credit Card, Wayfair Mastercard

For more information on how your data may be processed, please review Ticketmaster/Live Nation and Citi’s privacy policies and terms.

Accessing Citi® Cardmember Tickets: Everything you need to know (2024)

FAQs

Accessing Citi® Cardmember Tickets: Everything you need to know? ›

Once you've linked your Citi account with your Ticketmaster account, just sign in to unlock access and purchase your Citi® Cardmember Presale Tickets. No further steps or codes are required. You'll need to link your accounts at least once per year, however, to maintain access to future Citi® Cardmember Presales.

How to unlock Citi card presale tickets? ›

Once you've linked your Citi account with your Ticketmaster account, just sign in to unlock access and purchase your Citi® Cardmember Presale Tickets. No further steps or codes are required. You'll need to link your accounts at least once per year, however, to maintain access to future Citi® Cardmember Presales.

What is the passcode for Citi card tickets? ›

How Do I Find My Citi Entertainment Passcode? Some events and concerts may require a passcode to purchase tickets. For ticket purchases that start on the Citi Entertainment website but go through Ticketmaster or Live Nation, the passcode is the first six digits of your Citi credit card or Citibank debit card number.

Are Citi Cardmember preferred tickets better? ›

Citi Preferred Tickets are a good option for popular shows that are likely to sell out fast, as Citi cardholders often get access to presales. You may also be able to score VIP seating, artist meet-and-greets, and more. However, Citi Preferred Tickets don't get you much of a discount, if any.

What does Citi cardmember presale mean? ›

What is a Citi Presale? A Citi Presale provides eligible Citi credit card or Citibank Debit Card customers with the opportunity to purchase tickets to a specific concert tour or other event for a limited time before the tickets become available to the general public (e.g. public on-sale).

Why can I not access Ticketmaster presale? ›

Make sure you click or tap Registration Presale or Fan Presale on the ticket selection page. Make sure the event is on sale. Access codes are sent out before the event goes on sale but won't work until the event is actually on sale.

How to get a presale code? ›

Passwords for pre-sales are often communicated directly to fans who are invited to participate. Some pre-sale passwords are sent by other entities like credit card companies, radio stations, and fan clubs. For information on upcoming shows, including special pre-sale offers and more, sign up for our newsletter!

How do I get preferred boarding on my Citi card? ›

Priority Boarding: For benefit to apply, at the time of booking, Citi® / AAdvantage® account must have been open at least 7 days and reservation must include the primary cardmember's American Airlines AAdvantage® number. If your credit card account is closed for any reason, these benefits will be cancelled.

What are the first 6 digits of a Citi card? ›

The first six or eight digits of the credit card represent the Issuer Identification Number (IIN), also known as the Bank Identification Number (BIN). These digits clearly identify the financial institution issuing the card.

Are presale tickets the same price? ›

Q: Are presale tickets more expensive than regular tickets? Not necessarily. While presale tickets may sometimes be priced slightly higher due to their exclusive nature, they often come with discounts or special offers, making them a great value for attendees.

How does Ticketmaster choose who gets a presale code? ›

Receive an Offer Code

Those who registered during the registration window and pass the Ticketmaster analysis will then be randomly selected to receive an offer code from Ticketmaster.

Are you guaranteed tickets with a presale code? ›

Presales give fans with codes the opportunity to purchase tickets before the general public. However, the codes don't guarantee tickets. Look for the Unlock button or link on your event to enter your presale code. Visit our FAQ Tips, hints and advice for booking tickets for guidance on the purchase process.

Is it worth getting presale tickets? ›

Presale tickets can also be a precious advantage if your venue or ticket vendor uses dynamic pricing. In those situations, buying early means your ticket will likely cost less. Presale tickets usually offer the best selection of seats and event dates as you're beating most of the competition to the punch.

How do I unlock my Citibank online access? ›

There are a few ways to regain online access to your account.
  1. -Open the Citi Mobile App on your mobile device and use the QR code to sign onto Citi.com.
  2. -Choose Forgot User ID or Password on Citi.com and follow the instructions.
  3. -If you need guidance, select Chat and we'll walk you through it.

How to unlock tickets on Ticketmaster? ›

Offer Passcodes are entered before you select your tickets.
  1. Sign into your My Account.
  2. Select your event and navigate to the ticket search.
  3. Select the Unlock button next to the Filters button and enter your code to see the available seats. Ticketmaster app Ticketmaster.com.
  4. Select your tickets and continue to checkout.

How do you get presale tickets early access? ›

Credit Card Presale

Credit card companies like Citibank and Chase may offer their cardholders special presale access as perks for being loyal customers. Check with your credit card company to find out if they offer any benefits or assistance when purchasing live entertainment events.

How do I lock and unlock my Citi credit card? ›

Use Citi Quick Lock in the Citi Mobile App or in your online account to lock and unlock your Citi credit cards. New charges will be blocked, but recurring transactions will continue to process as usual.

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